Human Resource Management

Revise Human Resource Management for Business 9609 (AS Level) — revision notes and instant AI marking.

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Cambridge International AS & A Level Business (9609)

Human Resource Management

The big idea: People are a business's most flexible resource: recruit the right ones, motivate them and manage them well, and everything else improves.

Summary — What This Chapter Covers

HRM covers workforce planning, recruitment, selection, training, appraisal, dismissal and redundancy.
Motivation theories: Taylor, Mayo, Maslow, Herzberg, McClelland (content) and Vroom (process).
Financial and non-financial motivators.
Management: Fayol's functions, Mintzberg's roles, McGregor's Theory X and Theory Y.

1. Human Resource Management

HRM

Recruitment and labour turnover

Internal recruitment is cheaper and motivating but brings no new ideas; external recruitment widens the pool but costs more. Labour turnover = (number leaving ÷ average number employed) × 100.

Worked Example

A business employed an average of 250 workers last year and 20 left. Calculate labour turnover.

2. Motivation

Motivation

The theorists

Maslow: hierarchy of needs. Herzberg: hygiene factors prevent dissatisfaction, motivators (achievement, recognition, responsibility) create satisfaction. Taylor: workers motivated by pay (piece rates). Mayo: social needs and teamwork. McClelland: achievement, affiliation, power. Vroom: motivation = expectancy × instrumentality × valence.

3. Management

Management

What managers do

Memorise

Labour turnover

Herzberg

Vroom

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Human Resource Management