Refund Policy

The short version

• Ask within 7 days of your first payment and we refund it in full.
• Ask within 48 hours of a renewal, before you have used the paid features again, and we refund the renewal.
• A first payment made by CliQ follows the same 7-day rule and is refunded by CliQ.
• Email [email protected].

Your first payment

If you ask within 7 days of your first payment for a plan, we refund the whole amount. You don’t need to give a reason, and it doesn’t matter how much you used the plan in that week.

Renewals

A subscription renews automatically. If a renewal went through that you didn’t mean to keep, ask within 48 hours of the charge. We refund it in full as long as you haven’t used the paid features since it renewed.

After that, a renewal isn’t refunded. You can still cancel from the billing page so the next one doesn’t happen, and you keep access until the end of the period you paid for.

CliQ payments

If your first payment was made by CliQ, ask within 7 days of it and we refund it in full. We send the money back by CliQ to the account it came from, so please keep the transfer reference.

How to ask

Email [email protected] from the email address on your account, or use the contact form. A parent who paid can write from their own address; tell us the student’s account email. We reply within one to two working days.

Card refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 working days of our sending them.

After a refund

When a payment is refunded, the paid access it bought ends and the account returns to the free plan. Your answers, notes and progress stay in your account.

Contact

Write to [email protected] or use the contact form. We reply within one to two working days.

Service

PapaMarks, at papamarks.com