Human Resource Management (A Level)

Revise Human Resource Management (A Level) for Business 9609 (AS Level) — revision notes and instant AI marking.

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Cambridge International AS & A Level Business (9609)

The big idea: Structure, communication and leadership decide whether a growing organisation stays coordinated and motivated.

Summary — What This Chapter Covers

Organisational structure: functional, hierarchical (tall and flat), matrix; span of control; delegation; centralisation.
Business communication: methods, barriers and how to overcome them.
Leadership styles and theories; emotional intelligence.
HRM strategy: hard vs soft HRM, workforce planning, management of change.

1. Organisational Structure

Structure

Wider spans of control mean fewer layers, faster communication and more delegation, but managers may be overloaded.

2. Business Communication

Communication

Barriers include too many layers, jargon, information overload and cultural differences. Effective communication improves efficiency and motivation.

3. Leadership

Leadership

Autocratic, democratic and laissez-faire styles suit different workers and situations.

4. Human Resource Management Strategy

HRM strategy

Memorise

People reporting to one manager

Authority passed down

Workers as cost

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